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Homepage About us Terms and Conditions

General Terms and Conditions

Terms and Conditions

To make everything work as it should. To know what to expect from each other. And for this, we have these general terms and conditions. In most cases, we try to meet the needs of our clients. We justify the inexcusable, extend classes, reduce the classes, change, switch, we care. However, the basics of cooperation must be precisely defined, and for this, we have these general terms and conditions. Believe us, you can agree on almost anything with us.

These General Terms and Conditions (“GTC”) govern the rights and obligations of the parties and the rights of third parties in whose favour the contract is concluded. On one side, there is always one of the providers specified below and, on the other, an interested party who is referred to as an "Interested Party" before the conclusion of the Agreement. The third party in whose favour the contract was concluded is not a contracting party and is in the following referred to as the "User". If there is no third party, a customer, who is a contracting party, is considered as the User of the services. The Tutor means a natural person, usually an employee of the provider, who performs the contracted Service.

I. INFORMATION ABOUT THE OPERATOR AND SERVICE PROVIDERS

1.1. The operator of the website http://www.schoolpopulo.co.uk is the association Tutoring Centre Populo (Vzdělávací centrum Populo, z.s.), Business ID: 06746551, with its registered office at Horní lán 1257/45, Nová Ulice, 779 00 Olomouc, Czech Republic, e-mail: info@schoolpopulo.co.uk (in the following as the “Operator”).

1.2. The service provider (in the following as the “Provider”) specified below is:

1.2.1. In contractual relations, the subject of which is the provision of services specified below to children and youth, the Provider is the association Tutoring Centre Populo (Vzdělávací centrum Populo, z. s.), Business ID: 06746551, with its registered office at Horní lán 1257/45, Nová Ulice, 779 00 Olomouc, Czech Republic, e-mail: info@schoolpopulo.co.uk, more detailed contacts can be found in Appendix No. 2.

II. CHARACTER OF PROVIDED SERVICES - SUBJECT-MATTER OF AGREEMENT PERFORMANCE

2.1. The subject of performance is the Customer's/User's possibility to use services in the field of independent and non-formal education within the agreed period (or agreed during a contractual relationship), particularly in the following areas (in the following as "Services" ):

  • tutoring primary and secondary school subjects, 
  • language education for individuals,
  • language education for companies,
  • education courses for companies.

2.2. Further information is provided on the Operator's website http://www.schoolpopulo.co.uk and more detailed information in the offer sent by the Provider to the Party interested in concluding an agreement. 

2.3. In case of force majeure and the inability of the Provider to provide the Services (tutoring) in face-to-face form, the Provider is entitled to provide the Services electronically via the Internet - online tutoring. In contrast, online tutoring is considered a full-fledged replacement for its face-to-face form. For these purposes, force majeure is considered to be any extraordinary and unavoidable circumstance that prevents the realization of the face-to-face form of Services (tutoring) regardless of the will of the Provider and which the Provider cannot influence in any way, i.e. In particular, but not limited to, natural disasters, strikes, war, mobilization, rebellion, the occurrence of a pandemic, imposition of a blanket ban by state authorities or other unforeseen and unavoidable events.

2.4. The Provider of these Services does not provide a guarantee and assumes no responsibility for the User or Customer performing any tests or exams successfully. Therefore, the subject of performance is only the provision of the possibility to use activities concerning education and tutoring.

III. METHOD OF AGREEMENT CONCLUSION

3.1. The Services listed on the website http://www.schoolpopulo.co.uk are only indicative and are not considered an offer in the legal sense, confirmed by the fact that there are no listed prices. In the same vein, a "non-binding form" sent by the Interested Party shall not be considered as an offer or acceptance of an offer. In this case, the Interested Party only requests the Provider to present an offer.

3.2. The Agreement is concluded:

3.2.1. by providing a consent, i.e. accepting an offer, sent by the Provider in electronic form or provided in paper form to the Interested Party and containing at least the following: determination of the subject of performance (selected subject), tutoring frequency, agreement on how the place and time of tutoring will be determined, determination of price and expression of the Provider's will to be bound to provide the Services upon offer acceptance. This consent may be granted:

  • by a simple response of the Interested Party (e.g.: I agree, I accept) to an e-mail message containing the Provider's offer, sent via e-mail (e-mail), from the e-mail address of the Interested Party, which was stated in the request for offer presentation or on the paper form in the Provider's premises, so that the content of the Interested Party's response also includes the original offer with this GTC, 
  • signing a paper offer at the Provider's premises, 
  • by crediting the full price for the Service to the Provider's bank account or if the maturity of individual lessons has been agreed in the form of instalments, by crediting the first instalment to the Provider's bank account, unless the offer was accepted differently. 

3.2.2. The offer can be accepted, hence establishing a contractual relationship within seven (7) days. The offer can be revoked within seven (7) days, until the Interested Party accepts it. 

IV. SPECIAL PACKAGES AND VOUCHERS

4.1. The special package is a special offer of the Provider, and by purchasing it, the Customer gains the opportunity to complete a specified number of lessons in a specified period for a concessionary price under the conditions set out herein.

4.2. The special package can be purchased only as a whole and can be withdrawn following the GTC, but only if the Provider has not yet started performance (this does not affect the rights from defective performance).

4.3. In cases where the Customer does not partially or fully use the lessons purchased under the action package within a specified period for reasons not occurring on the Provider's side, the service Provider is entitled to a contractual penalty in the amount of the price paid as a penalty for breaching the Customer's obligation to use the Services pursuant to the specified conditions.

4.4. The voucher is a voucher proving the right of the Customer or the User to use the Service in the specified value specified in more detail in the information directly on the voucher and on the website http://www.schoolpopulo.co.uk under the conditions set out herein.

4.5. The voucher always contains information about the validity period of the voucher, and its exchange for money is excluded.

4.6. After the expiration of the voucher, the Service recipient loses the right to service provision, and the obligation of the service Provider ceases upon the termination of the validity period. As a result, the service Provider is entitled to a contractual penalty in the amount of the price paid as a sanction for breach of the Customer's obligation to use the Service under specified conditions.

V. AGREEMENT TERMINATION

5.1. The Agreement can be terminated:

  • by written Agreement between the Customer and the Provider;
  • by a written act (withdrawal from the Agreement) according to and/or under the conditions of these GTC or the Agreement (order);
  • if, after the conclusion of the Agreement, there are irremovable obstacles on the part of the Provider or the Customer preventing the fulfilment of the obligations;
  • for reasons stated in the Agreement, in these GTC and/or in the legal regulation which governs the contractual relationship.

VI. PRICE OF SERVICES AND PAYMENT THEREOF

6.1. The price of the Service is always determined individually in the offer. The interested party can compare the prices stated in the offer with other providers of similar services and decide whether to accept the offer.

6.2. The provider Tutoring Centre Populo (Vzdělávací centrum Populo, z.s.) is not a payer of value-added tax, and therefore the price in its offer is without this tax. 

6.3. The price of the Service can be paid in the following manners:

  • via bank transfer to the Provider's account specified in the invoice,
  • cash at the Provider's premises, upon payment in cash, the payer will receive a proof of payment.

6.3.1. In the case of non-cash payments, the price of the Service is considered paid by crediting the amount to the Provider's account or providing a payment proof (e.g. account statement).

6.3.2. The Interested Party undertakes to bear the costs that may arise in connection with the payment of the price of the Service. 

6.4. The Interested Party is obliged to pay the price of the Service, entering a reference number, which was assigned indicated in the sent payment details. 

6.5. The Customer is obliged to pay the price of the Service properly and on time according to the sent payment details.

6.6. If the Customer fails to fulfil his obligation to pay the price for Services properly and on time and is not obliged to cancel the obligation due to legal reasons or reasons arising from the Agreement between the parties, being in arrears does not relieve the Customer of the obligation to pay the price of Services, which consists in using tutoring services or lessons. The reason for such an arrangement is to prevent the possibility of damage to the Provider consisting of lost profits when the Provider would have to reject new customers due to lack of tutors for the agreed dates. The right to use the already completed dates of tutoring/lessons ceases without compensation unless the service Provider agrees with the Customer otherwise. 

VII. FOR CONSUMERS

A consumer is any person who, outside the scope of his business activity or outside the scope of independent performance of his profession, enters into a contract with an entrepreneur or otherwise performs business activities. 

7.1. A consumer who has concluded the Agreement remotely, i.e. using a means that allows concluding the Agreement without a current physical presence of the parties (Internet - by accepting the offer via e-mail) has the right to withdraw from the Agreement without giving a reason within fourteen (14) days of conclusion.

7.2. The Consumer does not have the right to withdraw from the Agreement if, in the accepted offer, the Service is performed before the Customer's explicit consent before the period of fourteen (14) days has expired. Acceptance of the offer, which contains the first date of performance within this period, or if the date of the first performance has been agreed between the parties or the User after the conclusion of the Agreement, is considered explicit consent.

7.3. Withdrawal from the Agreement and instructions for consumers

7.3.1. To comply with the deadline for withdrawal from this Agreement, it is sufficient to send the withdrawal before the expiration of the relevant period, in any demonstrable way (e.g. via e-mail, through which the Agreement was concluded, for more, see point 7.3.3.).

7.3.2. If the Consumer has the right to withdraw from the Agreement and withdraws from the Agreement, it shall be refunded without undue delay all payments related to the services not provided, including delivery costs, no later than fourteen (14) days from the date on which the Provider was notified on withdrawal from the Agreement. The same means of payment that was used to make the initial transaction will be used to refund payments unless explicitly stated otherwise. In no case will this incur additional costs for the Consumer.

7.3.3. to exercise the right to withdraw from the Agreement, the Consumer must inform the Provider of his withdrawal from this Agreement, in the form of unilateral legal action (for example, by letter sent through a postal service provider or via e-mail to info@schoolpopulo.co.uk). The Consumer can use the attached sample form for withdrawal from the Agreement, which is part of Annex 1 hereto. However, it is not an obligation.

VIII. COMPLAINTS OF SERVICES PROVIDED

8.1. The Customer has the right to claim defects with the service Provider. More details on the scope, conditions, and manner of exercising the right from defective performance (in the following as "Complaints"), together with information on where the complaint can be exercised, can be found in Annex 2 hereto - the Complaints Procedure.

8.2. The Provider is obliged to accept a complaint in any establishment in which the acceptance of a complaint is possible concerning the range of services provided or in the registered office or place of business. The Provider is obliged to issue a written confirmation to the Consumer about when the Consumer exercised the right, what is the content of the complaint, and what method of handling the complaint the Consumer requires; confirmation of the date and manner of complaint's settlement, including confirmation of the execution of the remedy and its duration, or a written justification for the rejection of the complaint. This obligation also applies to other persons designated to carry out the remedy. 

8.3. The Provider or an authorized employee will decide on the complaint immediately, in complex cases, within three (3) working days. This period does not include the time appropriate to the type of Service required for a professional assessment of the defect. Complaints, including the elimination of defects, must be settled without undue delay, no later than thirty (30) days from the date of the complaint, unless the seller agrees with the Consumer on a longer period. The expiry of this time limit is considered a material breach of the Agreement. 

IX. OTHER RIGHTS AND OBLIGATIONS

9.1. The Provider is not obliged to provide the Service if it has not been duly and timely paid according to the Agreement. 

9.2. The Services can be used only on the agreed dates if the services are not used by this date due to a reason on the Customer's or User's part, then the performance provided by the Customer is not returnable, and the Customer is still obliged to pay the agreed price.

9.3. In the case of tutoring in the Provider's premises, tutoring can take place in a room with ongoing parallel tutoring of another Customer and Tutor, but at separate desks. 

9.4. Lesson planning follows the Customer's instructions. At the end of the lesson, the Customer communicates his request for the date of the next lesson to his Tutor, who writes the date in the lesson report. The lesson report, including lesson evaluation and the date of the next lesson, shall be sent to the Customer's e-mail on the day of the realized lesson. The date is then confirmed to the Customer via system SMS and e-mail. In other cases, the Customer can schedule lessons with the help of lesson coordinators (contacts for lesson coordinators are listed on the Provider's website). 

9.5. The Customer has the right to excuse from a class (specific lesson), but no later than 24 hours before its beginning, provided that the Provider is obliged to provide a substituting, adequate class (lesson) as soon as possible. If the Customer/User does not do so within 24 hours before the beginning of the lesson, he will lose the given class (lesson) without compensation and will still be obliged to pay for it. However, an exception may be made to that rule when the Customer clearly proves that the User/Customer could not excuse in time due to force majeure or illness. In the case of illness, a medical certificate must be provided.

9.5.1.  Notification of an excuse 24 hours before the beginning of a lesson provided by the User who is not a party to this Agreement is also considered timely notification. 

9.6. The Provider is entitled to replace the Tutor during a lesson, but only for such a tutor who is able to tutor the subject that was the subject of the ongoing lesson. 

9.7. If the Provider or the Tutor does not attend the given lesson and the absence of the Tutor or the impossibility to provide the Service was not announced 24 hours before the lesson or the Tutor was not adequately substituted, the Customer is entitled to a free substituting lesson or reimbursement of a proportional amount from the agreed price (attributable proportionally on the given lesson to the whole). 

9.8. The Customer is not entitled to assign a claim for Services arising from the concluded Agreement to a third party without the Provider's consent. 

9.9. For non-legal reasons and the reasons stated herein or the Agreement, this obligation (contractual relationship) cannot be cancelled by unilateral legal action (withdrawal from the Agreement, termination). This does not preclude a mutual agreement between the parties. 

X. PROCESSING OF PERSONAL DATA AND SENDING OF COMMERCIAL COMMUNICATIONS

10.1. The Provider collects and maintains up-to-date records of his Customers (Users), including the Customer, containing personal data (including date of birth and birth ID number, if assigned). The Provider is entitled to process this data manually and automatically, alone or through third parties and to use this data under applicable law for the purposes set legal regulations and/or holidays, for the purposes of agreement performance, protection of his interests and other agreed purposes.

10.2. By submitting the order and/or concluding the Agreement, the Customer acknowledges that the Provider will process his personal data, or personal data of third parties provided by him, in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and in accordance with Law No. 110/2019 Coll., on the processing of personal data. The Provider processes only such personal data of the Customer (User), which he obtains in connection with the Agreement and its performance, to the extent that they are specified in the Agreement and/or in materials intended for the provision of the Service and/or which the Customer will subsequently provide to the Provider within the performance of the Agreement.

10.3. This data will be used by the Provider for his legitimate interests and for the purpose of fulfilling the Agreement.

10.4. By placing an order and/or concluding an agreement, the Customer acknowledges that the Provider is reasonably entitled to send commercial messages and inform him about the products from his offer and from the offer of his affiliated and cooperating companies, to offer him these products and, if necessary, to find out his satisfaction with the existing products.

10.5. The Customer acknowledges that he can cancel the sending of commercial messages at any time without giving reasons and is aware of his rights, in particular of:

  • the right of access to all his personal data processed by the Provider;
  • the right to request the rectification, erasure, or restriction of the processing of personal data;
  • the right to object to the Provider concerning the processing of personal data;
  • the right to file a complaint with the State Supervisory Authority, which is the Office for Personal Data Protection.

10.6. By placing an order and/or concluding an agreement, the Customer confirms that he has read the Rules for the processing of personal data by the Provider on the Provider's website.

10.7. The Customer acknowledges that in case of questions about the processing of personal data by the Provider, he has the opportunity to contact the Provider at the e-mail address info@schoolpopulo.co.uk.

XI. SPECIAL PROVISIONS

11.1. The Customer may not contact the Tutor directly in business matters, particularly those concerning the currently provided Services, without the explicit written consent of the Provider.

11.2. When in contact, the Customer must not discuss matters relating to the financial and business conditions of the Service with the Tutor, and the Customer is obliged to immediately inform the Provider of any new arrangements made with the Tutor.

11.3. The Customer may not enter into any business or similar legal relationship with the Provider's Tutor with whom he came into contact in connection with the performance of the Agreement, may not request on his own behalf or through third parties services from the Tutor or use Tutor's offers including independent and non-formal education services without the Provider's explicit written consent, or pass on the contact details of the Provider's Tutor to third parties, all for the duration of the term of the Agreement concluded with the Provider and for a period of 12 months from the termination of this Agreement. Furthermore, the Customer is not entitled to take any steps that would lead to a direct or indirect violation of this paragraph by him or by any third party. The prohibition under this paragraph does not apply to the Provider's Tutor who has already demonstrably provided the Customer with a service identical to the business activity of the Provider before commencing the cooperation with the Provider.

11.4. The Customer is obliged to avoid all other possible forms of unfair competition against the Provider and any conduct that would be to the detriment of the Provider.

11.5. If the Customer violates any of the obligations specified herein, he is obliged to pay the Provider a contractual penalty in the maximum amount of up to GBP 6500 for each individual case of obligation breach, even repeatedly. The contractual penalty invoiced by the Provider to the Customer is payable within fifteen (15) days from its delivery, while this penalty is not included in compensation for the damage caused.

XII. FINAL PROVISIONS

12.1.Unless the contract and these GTC stipulate otherwise, the contractual relations with the customer are governed by valid legal regulations and further, regardless of whether they are attached hereto, the present GTC, which are available at the Provider's registered office and on the website http://www.schoolpopulo.co.uk.

12.2. By completing the order or concluding the Agreement, the Customer confirms that he has read the GTC as amended and that he agrees with them. In the event of a conflict between the GTC and the Agreement or order provided by the Provider to the Customer, the Agreement or order shall prevail.

12.3. If any provision of the GTC becomes invalid or unenforceable, this shall not affect the validity of other provisions.

12.4. The wording of these GTS is binding for the parties and forms an integral part of the order, or any individual agreement concluded between the participants pursuant to Art. III hereunder.

12.5. By signing and/or concluding the Agreement, the Customer confirms that the content of all the above-mentioned materials, as well as the materials referred to elsewhere hereunder, is known to him.

12.6. The Provider may change or amend the wording of the GTC. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the GTC. The current version of valid and effective GTC for the Customer is available on the Provider's website. Any changes or amendments to these GTC take effect on the date of issuing the current GTC and their publication on the Provider's website.

12.7. If there is a change to the GTC, the Provider is obliged to inform the Customer in a suitable manner before the new wording enters into force, and in particular:

12.7.1 publication on the Provider's website www.schoolpopulo.co.uk;

12.7.2 notice of their publication to the Customer's e-mail address;

12.7.3 sending their current version to the Customer's e-mail address;

12.7.4 sending their current version in paper form to the Customer's correspondence address; the choice of the notification method lies with the Provider.

These GTS take effect on 10.4.2021.

Annex No. 1 – Model of withdrawal from the Agreement

NOTICE OF WITHDRAWAL FROM THE AGREEMENT

  • Addressee (details of the Provider specified in the Agreement – offer): 
  • I/Name and surname, address as Customer(s), notify that I/we hereby withdraw (*) from the Agreement (concluded on)/on the provision of these tutoring services (or more detailed specifications – subject) with an invoice reference number: ………. 
  • Date of order (*)/date of the requested performance (if already agreed) 
  • Customer's signature (only if this form is sent in paper form) 
  • Date 

* Cross out, delete or complete where applicable.

Annex No. 2 – Complaints Procedure

I. GENERAL PROVISIONS

1.1. These Complaints Rules apply to Services provided in the field of independent and non-formal education by the Providers listed below.

II. CONTACT INFORMATION

The Customer (contracting party) or the User (the third party in whose favour the Agreement was concluded) may complain about a defect and exercise the right to defective performance at info@schoolpopulo.co.uk or via +44 7418 350868.

For faster handling of complaints, we recommend contacting the Provider with whom the Agreement on the Provision of Services was directly concluded. The establishment is the place of performance of the Agreement.

III. METHOD OF DEFECT OBJECTION AND EXERCISE OF THE RIGHT FROM DEFECTIVE PERFORMANCE

3.1. Objecting to the defect and the choice of the right from the defective performance, which the Customer or User claims, must be made in writing, either in paper form, delivered to one of the above addresses, or in electronic form via e-mail sent to one of the above e-mail addresses, without undue delay (usually interpreted within three (3) days) when he had the opportunity to detect a defective performance, but no later than seven (7) days from the reception of performance. If the Customer/User does not do so within this complaint period, the Provider is not obliged to handle the complaint or may refuse it.

3.1.1. The Customer or User is obliged to identify himself or the contractual relationship in some way, for example, by stating the name, surname, or the assigned invoice reference number.

3.1.2. The Provider is obliged to issue a written confirmation to the Consumer (Customer/User) about when the Consumer has exercised the right, the content of the complaint, and the method of handling the complaint the Consumer requires. 

3.2. The defect objection must contain an indication of the defect or how the defect manifests itself. The performance is defective, especially if the performance does not correspond to the purpose of the Agreement.

3.3. The Customer or User is obliged to choose which right he applies without undue delay (within three (3) days) from filing a complaint if he has not already done so. These rights are:

3.3.1. In case of defective performance, which is a material breach of the Agreement:

  • provision of a substitute subject of performance (lesson),
  • replacement of the Tutor or his training for future lessons,
  • a reasonable discount attributable to the given lesson from the agreed Service,
  • withdraw from the Agreement,

the first three ways of exercising the right can be requested together; this also applies to the application of the right in the 3rd and 4th manner.

3.3.2. In case of defective performance, which is an insignificant breach of the Agreement:

  • a reasonable discount attributable to the given lesson from the agreed Service,
  • replacement of the Tutor for future lessons,

both ways of exercising the rights can be requested together.

3.3.3. Changing the choice of right without the Provider's consent is only possible if the Customer/User has requested the correction of a defect that proves to be irreplaceable.

3.3.4. Until the Customer or User exercises (chooses) the right to a discount or withdraws from the Agreement, the Provider may appropriately correct the defect but must not cause disproportionate costs to the Customer or User.

3.3.5. If the Customer/User does not choose his right from a material breach of the Agreement in time, he has the rights as in the case of a minor breach of an Agreement.

IV. SETTLEMENT OF COMPLAINTS – METHOD, TIME LIMITS, RIGHTS, AND OBLIGATIONS

4.1. The Provider or an authorized employee will decide on the complaint immediately, in complex cases, within three (3) working days. This period does not include the time appropriate to the type of product or Service required for a professional assessment of the defect. Complaints, including the elimination of defects, must be settled without undue delay, no later than thirty (30) days from the date of the complaint, unless the seller agrees with the Customer/User on a longer period. The expiry of this time limit is considered a material breach of the Agreement.

4.2. In the case of a justified complaint, the complainant is entitled to reimbursement of costs incurred functionally.

4.3. If the Provider finds the complaint unjustified, this does not affect his right to exercise the protection of his right with the competent public authority.

4.4. The Provider shall issue (in writing) a confirmation of the date and manner of handling the complaint, including a confirmation of the correction and its duration or a written justification for the rejection of the complaint. This obligation also applies to other persons designated to carry out the remedy.

These Complaint Rules are valid and effective from 18 May 2021.

RULES FOR THE PROCESSING OF PERSONAL DATA

PROTECTION OF PERSONAL DATA, THEIR MANAGEMENT, PROCESSING, AND INSTRUCTIONS ON RIGHTS

1. The protection of personal data of a user who is a natural person is provided by the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) known by the abbreviation GDPR (in the following as “GDPR”). The administrator and processor of personal data provided via the “non-binding form” on the website http://www.schoolpopulo.co.uk is their operator, namely the association Tutoring Centre Populo (Vzdělávací centrum Populo, z. s.), Business ID: 06746551, with its registered office at Horní lán 1257/45, Nová Ulice, 779 00 Olomouc, Czech Republic, e-mail: info@schoolpopulo.co.uk. In the case of personal data provided through the above pages for the purpose of preparing an offer, the administrator is entitled to provide this data to the Provider (tutoring) for the preparation of the offer. These Providers (“Recipients of Personal Data”) are:

  • ETIAM group, s.r.o., Business ID: 03870677, with its registered office at Tylova 1136/6, 779 00 Olomouc, Czech republic.

2. In another case, where personal data is provided in another manner, the administrator and processor is the entity that is listed in the paper instruction or listed in the offer as a service provider. The interested party (customer) and possibly the user who is not a party to the Agreement (in the following as "Data subject" ):

  • Acknowledges the processing of personal data and, if his consent is required, also agrees to the processing of his and possibly personal data of a third party of the service "User", who is not a party to the Agreement to the extent of name and surname, address, electronic address (e-mail address), telephone number and possibly identification number, tax identification number (in the following all listed as "Personal Data")
  • By providing data on a third party, the Provider considers that the Customer is entitled to provide this data and, if necessary, to give consent to their use. It is assumed that the Customer usually acts as a legal representative. He acknowledges that the provision of Personal Data is voluntary and confirms the accuracy and veracity of the data. Acknowledges the processing of Personal Data by the Provider, for the purposes of negotiations on the conclusion of an agreement for the provision of services, implementation of rights and obligations arising from the concluded Agreement, and compliance with the legal obligation of the administrator. He also agrees to use the e-mail address for sending information, commercial messages, and customer offers (if interested). This consent can be revoked at any time, simply by replying to the e-mail from which the business message was sent or to the contact specified in the commercial message. He agrees to the use of a telephone number and e-mail address to communicate with the Provider regarding the performance of the Service arising from the Agreement.

3. If the interested party (Customer, User) believes that the processing of his Personal Data conflicts with the protection of his private and personal life or violation of the legal regulations, he has the following rights:

  • to ask the Provider or processor for an explanation,
  • to require the Provider or processor eliminate the created condition, in particular by blocking, correcting, supplementing, or disposing of personal data, if the request of the Data Subject is found to be justified under the points hereinbefore, the administrator or processor shall immediately remove the defective condition.

4. If other than property damage has occurred to the Data Subject due to the processing of his Personal Data, the claim shall be exercised under special legislation.

5. The administrator is obliged to inform the recipient without undue delay of the Data Subject's request for an explanation and on the blocking, correction, supplementation, or disposal of Personal Data. This does not apply if informing the recipient is impossible or would require a disproportionate effort.

6. If the Data Subject requests information on the processing of his Personal Data, the administrator is obliged to provide this information without undue delay. The content of the information is always a statement of the purpose of processing Personal Data, or categories of Personal Data that are subject to processing, including all available information about its source, the nature of automated processing in connection with its use for decision-making, if its processing leads to acts or decisions, the content of which is the infringement of rights and legitimate interests of the Data Subject. The administrator has the right to demand a reasonable fee for the provision of information, not exceeding the costs necessary for providing information to the recipient or categories of recipients.

7. The Data Subject has the right to contact the Information Commissioner's Office or another public authority directly to enforce and demand the protection of his rights. The data may be disclosed only to the authorized employees of the Provider for the purpose of exercising rights and obligations under the Agreement, or to third parties on a legal basis. These employees shall be under the obligation not to disclose any particulars relating thereto. Data and documents associated with them will be stored and processed for a maximum of five (5) years from the conclusion of the Agreement, or the time necessary to fulfil legal obligations and protect their rights.

8. This does not apply to e-mail, which is used to send commercial messages. In this regard, the data is stored and processed until the data subject withdraws his consent.

9. The Provider will process Personal Data in electronic form in an automated manner or in printed form in a non-automated manner.

10. The Provider shall ensure such data protection as to prevent misuse of Personal Data or accidental disclosure.

11. The Provider may entrust a third party as a processor, of which he shall notify the User.

Cookies

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2. In addition to our own cookies (first-party cookies), we also use third-party cookies in some cases. In the case of third-party cookies, cookies are managed on the part of the third party. By giving your consent, you consent to the storage of cookies by the first (site operator) and third parties and their use.

2.1. On the www.schoolpopulo.co.uk website, we use tools and services provided by Google, Inc., namely, Google Universal Analytics and Google AdWords, including remarketing/retargeting, and reports on the demographics and interests of users.

3. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, this option may limit the functionality of our website.

Processing of Personal Data

In accordance with the GTC, the administrator and processor is the operator of the website http://www.schoolpopulo.co.uk:

  • Tutoring centre Populo (Vzdělávací centrum Populo, z.s.) Horní lán 1257/45 779 00 Olomouc represented by Jakub Rakušan, director Business ID: 06746551

The administrator is entitled to provide personal data to service providers:

  • ETIAM group, s.r.o., Business ID: 03870677, with its registered office at Tylova 1136/6, 779 00 Olomouc, Czech republic, represented by Jakub Rakušan, executive manager.

I. COLLECTION

Pursuant to Art. 6 of the GDPR, we collect this personal data of natural persons, and we do this on the basis of the legal regulations listed below.

1.1. Fulfilment of legal obligations under the legislation (Art. 6 (1) (c) of the GDPR). If the legal regulation requires the collection of data, they must be collected by us.

Name, surname, registered office of the company or residence address, including postal code, Business ID, VAT number, in which the personal ID number can be ascertained, appears in the collected data from personal data. The archiving period is usually 5 to 10 years, depending on the provisions applicable to this legislation.

1.2. Legitimate interest of the administrator (Art. 6(1)(f) of the GDPR)

1.2.1. Natural persons who represent your company

As part of our activities, we may record personal data that you have provided or will provide to us and belong to other natural persons, your employees, or collaborators. These are natural persons who are points of contact and with whom we cooperate or provide them directly with our services and products.

These are mainly name, surname, telephone, address, e-mail. You determine this information yourself, and you need to consider what data you provide to us regarding these persons.

We will collect data about these persons during our cooperation. If the cooperation is terminated, we will keep it for another two years for the purpose of contacting back in case of need.

1.2.2. Monitoring your business activity – natural persons

As part of our activities, we monitor data related to the consumption of services, both in quantity and time, to better capture your needs and thus better determine the direction of our business.

We will collect data for the duration of our cooperation. If the cooperation is terminated, we will keep the data for two years.

1.2.3. Cookies

We use cookies to monitor the preferences of visitors on the website and to optimally create websites accordingly. Cookies are small “files” that are stored on your hard drive. They facilitate navigation and ensure a high level of user comfort of the website. Cookies can be used to determine whether you have already visited our website from your computer. Only cookies on your computer are identified. You have the right to deactivate the use of cookies in your internet browser.

1.2.4. Marketing – sending newsletters

We use your Personal Data (e-mail, telephone) for direct business messages. If you are our Customer, we do so out of legitimate interest, as we reasonably assume that you are interested in our news, for a period of 2 years from the last order. You can unsubscribe from these newsletters at any time, either via e-mail or telephone. Anyone who has purchased our product, Service, or used our products for free is considered a Customer.

1.3. Processing necessary for the performance of the Agreement – natural persons (Art. 6(1)(b) of the GDPR)

In connection with our Agreement, we collect Personal Data of natural persons who are points of contact (in the following as “Invoicing Contact”) and with whom we are to cooperate or directly provide them with our Services (in the following as the “Student”). The Agreement is concluded by paying the amount in cash, to a bank account according to the payment details sent via e-mail or by the student starting tutoring.

These are, in particular, the name, surname, address, telephone and e-mail of the Invoicing Contact, or and Student. You determine your telephone and e-mail contact yourself, and you should consider providing us with this data only for your billing contact o Student.

1.3.1. Telephone

In case of the Invoicing Contact, or Student we register telephone numbers to which we send a confirmation SMS about the lessons, SMS informing about outstanding payments and which we use to can contact you in case of any complications, lesson cancellations, etc., which may arise when using our Services (even for free).

1.3.2. E-mail

For the Invoicing Contact, we record an e-mail to which we send payment details for concluding the Agreement, reports from individual lessons, and reminders about outstanding payments.

1.3.3. Subscriptions of services

We also collect data about service subscriptions to quantify bonuses for using our Services and any other discounts we provide.

We will collect data about these persons during our cooperation. If the cooperation is terminated, we will keep it for another two years for the purpose of contacting back in case of need.

1.4. Interest subject to consent – natural persons (Art. 6(1)(a) of the GDPR)

An interest that is subject to consent is photographing and filming a natural person in a manner that the person can be identified. Photographs are used for advertising purposes, i.e. For the promotion of the product or School Populo, they can be placed in advertising products, on the web, on the company's premises on the walls.

Taking videos serves as a product advertisement; it can be used in advertising distributions or directly on the School Populo website.

We will keep photos and recorded spots for five years.

II. CONFIDENTIALITY OF OUR EMPLOYEES

Only our employees who work either based on employment relationships or agreements concluded outside the employment relationship will have access to your data. All employees are subject to a confidentiality agreement for the entire duration of the employment relationship or agreements outside the employment relationship. The confidentiality obligation lasts even after the termination of the employment relationship/agreements outside the employment relationship. Our employees are regularly trained on personal data protection obligations at least once a year.

Every person who accesses Personal Data must be an employee in accordance with the Labour Code or must be employed on the basis of a Processing Contract.

III. RIGHT TO INFORMATION

Please note that according to the GDPR, in particular the whole Chapter III, you have your rights as a Data Subject. Please find the simplified citations of your GDPR rights below: v

– Right to withdraw provided consent – Art. 7(3) of the GDPR

The Data Subject has the right to withdraw his consent at any time. Consent withdrawal does not affect the lawfulness of processing based on the consent given before its withdrawal. The data subject shall be informed before giving the consent. Withdrawal of consent must be as easy as giving it.

– Information and access to Personal Data – Art. 13 of the GDPR

The right to information means that you have the right to receive information about how we process Personal Data. You will find out these facts in this information, or we will be happy to provide it to you upon request.

– The right of the Data Subject to access Personal Data – Art. 15 of the GDPR

The Data Subject has the right to obtain confirmation from the administrator whether the Personal Data concerning him are or are not processed and if so, he has the right to obtain access to this Personal Data.

– Right to rectification – Art. 16 of the GDPR

The Data Subject has the right to have the administrator correct inaccurate Personal Data concerning him without undue delay. Taking into account the purposes of the processing, the Data Subject has the right to supplement incomplete Personal Data, including by providing an additional statement.

– Right to erasure (“right to be forgotten”) – Art. 17 of the GDPR

The Data Subject has the right to have the administrator delete the Personal Data concerning the Data Subject without undue delay, and the administrator has an obligation to delete the Personal Data without undue delay.

– Right to limited processing – Art. 18 of the GDPR

The Data Subject has the right to have the administrator restrict the processing in the listed cases.

– Notification obligation regarding the correction or deletion of Personal Data, or processing restrictions – Art. 19 of the GDPR

The administrator shall notify the individual recipients to whom the Personal Data have been disclosed of any rectification or erasure of Personal Data or processing restrictions made in accordance with Art. 16, Art. 17(1)(a) and Art. 18, except: when it proves impossible or requires a disproportionate effort. The administrator shall inform the Data Subject of these recipients if the Data Subject so requests.

– Right to data portability – Art. 20 of the GDPR

The Data Subject shall have the right to obtain Personal Data concerning him which he has provided to the administrator, in a structured, commonly used, and machine-readable format, and the right to transfer such data to another administrator in accordance with that Article.

– Right to object – Art. 21 of the GDPR

The Data Subject shall have the right to object at any time to the processing of Personal Data, including profiling, in accordance with this Article, on grounds relating to his specific situation. The administrator shall not further process Personal Data unless demonstrating serious, legitimate reasons for the processing which outweigh the interests or rights and freedoms of the Data Subject or for the determination, exercise, or defence of legal claims.

– The right not to be the subject of any decision based exclusively on automated processing – Art. 22 of the GDPR

The Data Subject has the right not to be the subject of any decision based solely on automated processing, including profiling, which has legal effects for him or affects him significantly in a similar way.

– Right to lodge a complaint with the Office for Personal Data Protection – Art. 77 of the GDPR

Without prejudice to any other means of administrative or judicial protection, any Data Subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his residence, place of employment performance, or place of the alleged breach, if the Data Subject considers that the processing of his Personal Data infringes this Regulation.

OUR CODE – PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA

1) We collect personal data exclusively:

  • from natural persons who have purchased a product from us,
  • from natural persons who have registered with us on the grounds that they want to purchase a product in the future or from persons who want to use one of our free products or services,
  • from natural persons that you designate as your points of contact within our contractual relationship, which arises from the payment of the purchased product,
  • from employees, collaborators, contractors, suppliers, other third parties.

2) We have never obtained or will obtain contacts illegally, such as by purchasing databases.

3) We will protect the Personal Data obtained by us, and we will not pass it on illegally.

4) Personal Data will be protected by our employees, who have signed a confidentiality agreement, and by our processors, who work for us on the basis of processing contracts, and who are also regularly trained.

5) Data will not be transferred and processed outside the EU.

6) We will respect all rights of the Data Subject.

7) We will delete data immediately; the data will be anonymized.

8) We will respect your wish to remain our Clients but not subscribe to our newsletters.

9) We fulfil the information obligation according to Art. 13 of the GDPR.

Non-Binding Contact Form
Based on the completed contact form, we will contact you, answer all your questions and introduce you to the services of School Populo. If you want to contact us first, you can reach us at +44 7418 350868.
If you are interested in tutoring in other cities, contact us at phone number +44 7418 350868, or via e-mail at info@schoolpopulo.co.uk.
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© 2021 School Populo
The operator of School Populo website is Vzdělávací centrum Populo, z. s. Company ID: 06746551, with its registered office at Horní lán 1257/45, Nová Ulice, 779 00 Olomouc File no.: L 16433 kept by the Regional Court in Ostrava.
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